Effective Date: 06-30-24

These Terms of Service (“Terms”) govern all products and services provided by Impress Dental Laboratories, located in Quinton, Oklahoma (“Impress Dental,” “we,” “our,” or “the Lab”). By submitting a case, placing an order, or engaging in business with Impress Dental, the ordering dentist or dental practice (“Client,” “you,” or “your”) agrees to these Terms.

• Impress Dental Laboratories provides dental prosthetics and related services exclusively to licensed dentists and dental professionals.
• The Client is responsible for ensuring all prescriptions, impressions, scans, and case submissions comply with state and federal regulations.
• The Client assumes full responsibility for the diagnosis, treatment planning, and clinical use of all products.

• All cases must include a completed prescription form, accurate impressions or digital scans, and any required shade or design information.
• The Lab is not responsible for delays caused by incomplete, inaccurate, or unclear case instructions.
• Turnaround times begin after all required materials are received.

• Standard turnaround times vary by product type and workload. Estimated timelines are provided as a courtesy and are not guaranteed.
• Rush services may be available upon request and may include additional fees.
• Cases requiring remakes, additional records, or design changes may extend production time.

• Current pricing is listed on the Impress Dental Laboratories fee schedule. Prices may change at any time with notice.
• Payment is due according to the terms listed on your invoice (typically Net 30 unless otherwise agreed).
• Past-due accounts may be subject to late fees, production holds, or suspension of services.
• The Client is responsible for all shipping costs unless otherwise stated.

Impress Dental Laboratories stands behind the quality of its work. Remakes are provided under the following conditions:

• Lab error or manufacturing defect.
• Material failure within the warranty period.
• Work that does not match the prescription provided.

• New impressions or scans due to poor fit caused by inaccurate records.
• Design changes requested after fabrication has begun.
• Shade changes not caused by lab error.
• Clinical adjustments or chairside modifications performed by the dentist.
• Patient dissatisfaction unrelated to lab workmanship.

Remake fees may apply when the cause is outside the Lab’s control.

• Most products include a limited warranty against material or manufacturing defects for a specified period (see product-specific warranty details).
• Warranty coverage does not include damage caused by misuse, accidents, improper adjustments, or failure to follow recommended clinical procedures.

• Impress Dental Laboratories is not responsible for delays caused by carriers, weather, or events outside our control.
• The Client is responsible for packaging impressions, models, and appliances securely to prevent damage during transit.

• Digital scans, STL files, and design files submitted to the Lab may be stored for internal use, quality control, and case reproduction.
• All digital assets created by Impress Dental remain the intellectual property of the Lab unless otherwise agreed in writing.

• Impress Dental Laboratories’ liability is limited to the cost of the product or service provided.
• The Lab is not responsible for indirect, incidental, or consequential damages, including chair time, lost revenue, or patient-related costs.
• The Client retains full responsibility for clinical decisions and patient outcomes.

• Due to the custom nature of dental prosthetics, completed cases are non‑returnable except for remake evaluation.
• Returned items must be disinfected and properly packaged.

• Impress Dental Laboratories reserves the right to refuse service or terminate accounts for non‑payment, abusive behavior, or repeated submission of inadequate clinical records.

• Impress Dental Laboratories may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

• These Terms are governed by the laws of the State of Oklahoma.
• Any disputes shall be resolved in the appropriate courts located in Oklahoma.

Impress Dental Laboratories   Quinton, Oklahoma

 Email: impressdentures@gmail.com Phone: +1 580-713-8602